Privacy Policy

AGKey Privacy Policy

Effective Date: January, 2025

Background

At AGKey, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or purchase our products.

By accessing or using our website (www.agkeydesk.com) or by creating an account, you acknowledge that you have read and accepted this Privacy Policy. If you do not agree, please discontinue use of our site immediately.

1. Definitions and Interpretation

“Account” – a registered user profile required to access certain features of our Site.
“Cookie” – a small text file placed on your device enabling us to recognise your browser and remember certain information.
“Our Site” – this website: www.agkeydesk.com
“We/Us/Our” – AGKey Australia.

2. Scope of This Policy

This Privacy Policy applies only to your use of Our Site.
It does not apply to third-party websites linked from Our Site.
We strongly recommend reviewing the privacy policies of any external sites before providing personal data.

3. When Do We Collect Your Information?

We collect information when you:

  • Register for an account

  • Place an order

  • Sign up for our newsletter

  • Respond to surveys

  • Fill out forms

  • Use Live Chat

  • Contact customer support

  • Browse our website

4. What Data Do We Collect?

Depending on your interactions with Our Site, we may collect the following:

  • Name

  • Business or company name

  • Profession

  • Email address

  • Phone number

  • Billing address, city, state, postcode, country

  • Payment information (processed through third-party gateways; not stored on our servers)

  • IP address (automatically collected)

  • Browser details & device information

  • Referring URLs, on-site activity, exit pages (automatically collected)

  • Transaction and order information

Some information is collected automatically; other information is voluntarily provided by you.

5. How We Use Your Data

We use your data to provide and enhance the best possible experience, including:

  • Creating and managing your Account

  • Processing and fulfilling your orders

  • Providing access to our Site and services

  • Personalising your shopping experience

  • Sending order updates, newsletters, promotions (you may opt out anytime)

  • Improving website functionality and performance

  • Conducting market research

  • Responding to inquiries and customer support requests

  • Running promotions, surveys, and product reviews

  • Ensuring website safety and fraud prevention

All personal data is processed in accordance with the GDPR (EU Regulation 2016/679) where applicable.

Legal Basis for Processing (GDPR)

We process your personal data under one or more of the following bases:

  • Your consent

  • Contractual necessity (processing your order)

  • Compliance with legal obligations

  • Protecting vital interests

  • Legitimate business interests (e.g., improving services, preventing fraud)

6. Additional Uses of Collected Information

We may use your information to:

  • Improve customer service

  • Quickly process transactions

  • Request reviews or feedback

  • Follow up after chat, email, or phone inquiries

  • Understand user behaviour and optimise website layout and content

7. How We Protect Your Information

Your information is stored on secure servers protected by:

  • Encrypted networks

  • SSL (Secure Socket Layer) encryption

  • Limited access controls

  • Regular malware scanning

  • Industry-standard security protocols

All payment transactions are processed through secure, PCI-compliant third-party gateways.
AGKey does not store credit card details on our servers.

8. Use of Cookies

Yes, we use cookies to:

  • Remember items in your shopping cart

  • Understand user preferences

  • Improve website performance

  • Analyse traffic and site interactions

You can disable cookies through your browser settings.
However, some website features may not function properly without cookies.

9. Third-Party Disclosure

We do not sell or trade your Personal Identifiable Information.

We may share data with trusted service providers, such as:

  • Website hosting partners

  • Payment processors

  • Email service providers

  • Delivery couriers

  • Analytics partners

All partners must agree to maintain confidentiality and comply with privacy regulations.

We may also disclose information when required by law or to protect rights, property, or safety.

10. Third-Party Links

Our Site may contain links to external websites.
We are not responsible for their content or privacy practices.

11. Google Services

We use:

  • Google Analytics

  • Google Ads / Remarketing

  • Google Display Network Reporting

  • Demographic & Interest Reporting

Google uses cookies (including the DART cookie) to deliver personalised advertising.
You may opt out via:
https://www.google.com/ads/preferences

12. Do Not Track Signals

We honour “Do Not Track” browser settings where supported.

13. Third-Party Behavioural Tracking

We do not allow third-party behavioural tracking beyond standard analytics tools.

14. Children’s Privacy

We do not knowingly collect any information from children under 13.
Our products and services are intended for adults.

15. CAN-SPAM Act Compliance

We collect your email to:

  • Send order confirmations and updates

  • Provide product/service information

  • Respond to requests

  • Send promotions or newsletters (opt-out available anytime)

We agree to:

  • Use accurate sender information

  • Identify advertising where appropriate

  • Include our physical business address

  • Honour opt-out requests promptly

  • Include an unsubscribe link in each email

To unsubscribe, click the link in any email, or email us at:
📧 info@agkeydesk.com

16. Your Rights Under GDPR

You may request:

  • Access to your personal data

  • Correction of inaccurate data

  • Deletion of your data

  • Restriction of processing

  • Data portability

  • Objection to processing

  • Information on data use

  • Review of automated decisions and profiling

Contact us to exercise any rights.

17. Automated Decision-Making & Profiling

If AGKey ever uses automated decision-making:

  • You may request human review

  • You may request clarification

  • We will use appropriate safeguards

  • We will prevent discriminatory outcomes

Automated decisions will not be applied unless legally permitted or explicitly consented to by you.

18. Contacting Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

📧 info@agkeydesk.com