Frequently Asked Questions

We currently operate online only, but we have warehouses in Bayswater North VIC and Villawood NSW. Contact us if you'd like to arrange a product viewing.

You can reach us by email at info@agkeydesk.com or by phone on +61 433 987 680. Hours: Mon-Fri 10:00-17:00, Sat 10:00-16:00.

Yes, all prices on our website are displayed in Australian dollars (AUD).

Yes! We offer flexible payment options through Shop Pay and Afterpay, allowing you to split your purchase into interest-free instalments.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options through our Shopify checkout.

We provide free standard shipping on eligible AGKey orders within Australia. Any delivery restrictions or additional costs will be shown before checkout where applicable.

Most in-stock orders are dispatched within 1-2 business days. Estimated delivery is usually 2-6 business days for metro areas, while regional and remote areas may take longer. You'll receive tracking information once your order ships.

Yes! Once your order ships, you'll receive an email with tracking details so you can monitor your delivery in real-time.

Our courier will leave a card with instructions for redelivery or collection from a nearby depot.

Returns are accepted for quality or functional faults, transit damage, or incorrect items. In these cases, AGKey covers the return shipping cost. We do not accept change-of-mind returns.

Contact our support team at info@agkeydesk.com or call +61 433 987 680 to start the return process.

Returns and refunds are provided for products with quality or functional faults, transit damage, or incorrect items, in line with the Australian Consumer Law. We do not accept change-of-mind returns, so please check the product model, size and colour carefully before ordering. See our Return & Refund Policy for complete details.

Cosmetic damage on arrival, such as minor scratches, dents, paint chips, loose threads, seam issues, or local module damage, must be reported within 3 days of delivery and will be assessed according to our Warranty Policy and Return & Refund Policy. This does not apply to normal wear and tear, damage caused after delivery, or cosmetic marks caused by use, assembly, moving, cleaning, misuse, or improper handling. Please review those policies for the full assessment and compensation standards.

The K1 features a single motor system ideal for personal use, while the K2 has a dual motor system providing more power, stability, and faster height adjustment. The K2 is perfect for heavier setups or professional environments.

Our K1 standing desk supports up to 100kg static load (80kg dynamic), while the K2 dual motor desk supports 150kg dynamic / 200kg static load, accommodating multiple monitors and equipment.

Absolutely! Our Aerlume ergonomic chairs are designed for extended use, featuring lumbar support, breathable materials, and adjustable components to keep you comfortable during long work or gaming sessions.

Currently, we don't offer professional assembly services, but our products are designed for easy DIY setup. If you need assistance, our support team is here to help guide you through the process.

No! Our standing desks come with clear instructions and all necessary tools. Most customers complete assembly in about 15-20 minutes.

We recommend alternating between sitting and standing every 30-60 minutes for optimal health benefits and comfort.

Use a soft, damp cloth with mild soap to clean the desktop surface. Avoid harsh chemicals or abrasive materials that could damage the finish.

Yes. ATK keyboards and mice work as standard plug-and-play devices on both Windows and macOS, whether connected via the included 2.4GHz wireless receiver, Bluetooth (keyboards only) or a USB-C cable. For key remapping, macro programming and firmware updates, you can download the free ATK HUB software for Windows from the official ATK website.

The 8K-capable wireless receiver is included in the box. To run 8000Hz smoothly, ATK recommends a higher-performance PC — roughly an Intel i7 9700K / AMD Ryzen 7 3700X or above, a GTX 1080 / RX 5700 class graphics card or better, 16GB RAM, and ideally a 240Hz+ monitor. On less powerful computers the devices still work normally at standard polling rates.

ATK keyboards and mice purchased from AGKey are covered by a 12-month warranty against defects in materials and workmanship, and warranty replacement units are brand new. Normal wear — such as worn mouse feet, keycap shine or cosmetic marks — and accidental damage are not covered. See our Warranty Policy for full details — this warranty applies in addition to your rights under the Australian Consumer Law.

Like the rest of our range, we do not accept change-of-mind returns on gaming peripherals, so please check the model, switch type and colour carefully before ordering. If your item arrives faulty, damaged in transit or incorrect, we will repair, replace or refund it under our Return & Refund Policy and the Australian Consumer Law.

Pre-order peripherals are dispatched as soon as stock arrives at our Australian warehouse — the estimated timeframe shown on each product page is an estimate only and may change with stock arrival dates. Once dispatched, standard delivery times apply and you'll receive tracking by email. If you need to change or cancel an order, please see the Order Cancellations section of our Shipping Policy.

Each keyboard or mouse comes with everything listed in the "In the Box" section of its product page — typically the 2.4GHz wireless receiver, a USB-C charging cable and any model-specific accessories. No extra purchase is needed to start using your device.