Frequently Asked Questions
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Showroom & Support
Questions about our showroom and customer support.
Do you have a physical showroom?
We currently operate online only, but we have warehouses in Melbourne and Sydney. Contact us if you'd like to arrange a product viewing.
How can I contact customer support?
You can reach us via: Email: info@agkeydesk.com Phone: +61 451355101 Hours: 9:00 AM - 5:00 PM AEST, Monday to Friday
Orders & Payments
Information about pricing, payment methods, and payment options.
Are your prices in Australian dollars?
Yes, all prices on our website are displayed in Australian dollars (AUD).
Do you offer payment plans?
Yes! We offer flexible payment options through Shop Pay and Afterpay, allowing you to split your purchase into interest-free installments.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options through our Shopify checkout.
Shipping & Delivery
Common questions about shipping, delivery, and order tracking.
Do you offer free shipping?
Yes. We offer free shipping Australia-wide on all chairs. Desks ship free to SA, VIC, and NSW. Delivery to other states may incur additional shipping fees.
How long does delivery take?
Most orders arrive within 1-7 business days to major cities. Remote areas may take slightly longer. You'll receive tracking information once your order ships.
Can I track my order?
Yes! Once your order ships, you'll receive an email with tracking details so you can monitor your delivery in real-time.
What if I'm not home for delivery?
Our courier will leave a card with instructions for redelivery or collection from a nearby depot.
Returns & Refunds
Information about returns, refunds, and return shipping.
Who pays for return shipping?
Return shipping costs depend on the reason for return. If the item is defective or we made an error, we'll cover the cost. For change-of-mind returns, customers are responsible for return shipping.
How do I initiate a return?
Contact our support team at info@agkeydesk.com or call +61 451355101 to start the return process.
What is your return policy?
We offer a 30-day return policy for unused items in original packaging. Please review our Return & Refund Policy for complete details.
Products & Assembly
Common questions about our desks, chairs, and installation.
What's the difference between the K1 and K2 standing desks?
The K1 features a single motor system ideal for personal use, while the K2 has a dual motor system providing more power, stability, and faster height adjustment. The K2 is perfect for heavier setups or professional environments.
What is the weight capacity of your standing desks?
Our K1 standing desk supports up to 100kg, while the K2 dual motor desk can handle up to 200kg, accommodating multiple monitors and equipment.
Are your ergonomic chairs suitable for long gaming sessions?
Absolutely! Our Aerlume ergonomic chairs are designed for extended use, featuring lumbar support, breathable materials, and adjustable components to keep you comfortable during long work or gaming sessions.
Do you offer assembly services?
Currently, we don't offer professional assembly services, but our products are designed for easy DIY setup. If you need assistance, our support team is here to help guide you through the process.
Are your desks difficult to assemble?
No! Our standing desks come with clear instructions and all necessary tools. Most customers complete assembly in 30-45 minutes.
How often should I adjust my standing desk height?
We recommend alternating between sitting and standing every 30-60 minutes for optimal health benefits and comfort.
How do I clean my standing desk?
Use a soft, damp cloth with mild soap to clean the desktop surface. Avoid harsh chemicals or abrasive materials that could damage the finish.