Return & Refund Policy

AGKey Return Policy

At AGKey, your satisfaction matters. We hope every ergonomic chair, gaming desk, or standing desk fits perfectly into your space — but if something isn’t quite right, we’re here to make returns simple and transparent.

General Information for All Returns

  • All returned items must be fully disassembled and repackaged in their original packaging.

  • Items returned that are not in “like-new” condition may incur a 10% restocking fee to cover repair or replacement costs. This fee will be deducted from your refund.

  • Customers are responsible for shipping the products to the return address we provide along with your RMA (Return Merchandise Authorization) number.

  • All returned items will be inspected before refunds are issued.

  • Refunds are processed within the next business day after inspection. Your bank or card provider may require 4–6 business days to complete the transaction.

  • We recommend using a trackable and insured shipping service. AGKey is not responsible for returns lost or damaged in transit — customers must file the claim with the courier.

  • Orders purchased through third-party platforms (e.g., Amazon, eBay) follow the policies of those platforms and are not eligible for AGKey’s return policy.

30-Day Risk-Free Return Policy

You may return any eligible item within 30 days of receiving it.

  • No return shipping fee will be charged if the item qualifies under our 30-day risk-free policy.

  • The 30-day return policy applies only to orders delivered within Australia.

  • This policy allows returns for up to three (3) items per order.
    If you plan to order more than three desks or chairs, we recommend purchasing one unit as a sample first.
    Please contact us at info@agkeydesk.com for assistance.

  • Certain items are excluded. Please refer to “What’s Not Returnable / Refundable?” below.

Returns After 30 Days of Receipt

If more than 30 days have passed, you may still return your item using one of the following options:

Option A

  • The full cost of return shipping will be deducted from your refund.

  • A 10% restocking fee applies to all opened products.

Option B

  • No return shipping fee.

  • A 15% restocking fee applies to all opened products.

Orders Paid Through Installment Providers (e.g., Affirm/Afterpay/Klarna)

  • Refunds will be processed through the original installment provider once your return is confirmed.

  • Any financing charges or interest from the provider are non-refundable.

What’s Not Returnable / Refundable?

The following items cannot be returned or refunded:

  • Bulk orders of more than three items. (We suggest ordering a single sample unit first.)

  • Made-to-order or customised products.

  • Premium or expedited shipping fees paid by the customer.

  • Clearance, open-box, or re-sale items with original packaging.

  • Any paid installation services. (AGKey does not offer disassembly services.)

  • Shipping fees for the original order.

Order Cancellations

If you wish to cancel your order, please contact us at info@agkeydesk.com within 1 hour of placing the order.

  • If the product has not yet shipped, we will issue a full refund.

  • If more than one hour has passed, the order may already be processed for dispatch and cannot be canceled. It will need to go through the RMA return process after delivery.

  • If delivery is refused, AGKey will deduct the shipping cost from your refund.