Shopping Policy

AGKey Shipping Policy

Congratulations! You’ve just elevated your workspace with AGKey.
Here’s everything you need to know about our shipping & logistics.

Shipping & Handling

Fast Dispatch — Sydney & Melbourne Warehouses

We provide FREE shipping Australia-wide for all AGKey desks and Aerlume ergonomic chairs.

  • Dispatch Time: 24 hours (business days)

  • Delivery Time: 2–6 business days

  • Carriers: AU Post / Allied Express / Other Partner Couriers

  • Multi-parcel items: Desk frames & desktops may arrive in separate packages.

Shipping times may vary due to weather, peak seasons, and courier delays.

We Do Not Ship To:

  • P.O. Boxes / Parcel Lockers

  • Off-mainland islands or territories

  • International addresses (AU/NZ only for now)

If you have special delivery needs, feel free to contact our support team.

Shipping Address Modifications

We process orders fast.
After 12 p.m. AEST, we may not be able to modify your shipping address.

If the order has already shipped, you may return the item following our Return Policy.

Tracking Your Order

You will receive an email with your tracking number once your order is dispatched.

Track via:

Free Delivery does not require a signature. Packages will be left at your door. AGKey is not responsible for parcels marked as “delivered” by the carrier.

AGKey Return Policy

We want you to love your AGKey desk or Aerlume ergonomic chair.
If something isn’t perfect, returning it is simple.

General Return Requirements

  • Items must be returned in original packaging and like-new condition.

  • Products returned in used/damaged condition may incur a 10% restocking fee.

  • All returns require an RMA (Return Merchandise Authorization) number.

  • Return shipping must use a trackable method.

  • AGKey is not responsible for returns lost in transit.

30-Day Risk-Free Trial

You can return any AGKey product within 30 days of receipt.

  • No restocking fee

  • No return shipping fee

  • Full refund once the product is inspected and approved

This applies to all orders within continental Australia.

Returns After 30 Days

Two options are available:

Option A

  • Shipping cost deducted

  • 10% restocking fee for opened items

Option B

  • No shipping fee

  • 15% restocking fee

Order Cancellation

To cancel, email info@agkeydesk.com within 1 hour of placing your order.

  • If the order has not shipped → Full refund

  • If shipped → Cancellation is not possible and must follow the Return Policy

  • If you refuse delivery → shipping costs will be deducted from your refund

Backordered Items

If an item is out of stock:

  • We will ship the available items first

  • Remaining items will ship as soon as restocked, via free expedited delivery

Important Notes

Shipping times are estimates only. Delays can occur due to:

  • Weather

  • Courier network issues

  • High seasons

  • Inventory shortages

  • Unforeseen events

We promise to always do our best to get your items delivered on time.

For questions, contact us at:
📞 +61466960425
📧 info@agkeydesk.com

No-Shipping Days (2025)

Orders will not ship on the following public holidays:

National Public Holidays

  • New Year's Day — 1 January

  • Australia Day (Holiday) — 27 January

  • Good Friday — 18 April

  • Easter Saturday — 19 April

  • Easter Sunday — 20 April

  • Easter Monday — 21 April

  • ANZAC Day — 25 April

  • Christmas Day — 25 December

  • Boxing Day — 26 December

NSW Public Holidays

  • King’s Birthday — 9 June

  • Labour Day — 6 October