FAQ
Frequently Asked Questions
About Our Products
Q: What's the difference between the K1 and K2 standing desks?
A: The K1 features a single motor system ideal for personal use, while the K2 has a dual motor system providing more power, stability, and faster height adjustment. The K2 is perfect for heavier setups or professional environments.
Q: What is the weight capacity of your standing desks?
A: Our K1 standing desk supports up to 100kg, while the K2 dual motor desk can handle up to 200kg, accommodating multiple monitors and equipment.
Q: Do your desks come with a warranty?
A: Yes! All AGKey standing desks come with a comprehensive warranty. Please visit our Warranty Policy page for full details.
Q: Are your ergonomic chairs suitable for long gaming sessions?
A: Absolutely! Our Aerlume ergonomic chairs are designed for extended use, featuring lumbar support, breathable materials, and adjustable components to keep you comfortable during long work or gaming sessions.
Shipping & Delivery
Q: Do you offer free shipping?
A: Yes.
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We offer free shipping Australia-wide on all chairs.
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Desks ship free to SA, VIC, and NSW. Delivery to other states may incur additional shipping fees.
Q: How long does delivery take?
A: Most orders arrive within 1-7 business days to major cities. Remote areas may take slightly longer. You'll receive tracking information once your order ships.
Q: Can I track my order?
A: Yes! Once your order ships, you'll receive an email with tracking details so you can monitor your delivery in real-time.
Q: What if I'm not home for delivery?
A: Our courier will leave a card with instructions for redelivery or collection from a nearby depot.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy for unused items in original packaging. Please review our Return & Refund Policy for complete details.
Q: How do I initiate a return?
A: Contact our support team at info@agkeydesk.com or call +61 466960425 to start the return process.
Q: Who pays for return shipping?
A: Return shipping costs depend on the reason for return. If the item is defective or we made an error, we'll cover the cost. For change-of-mind returns, customers are responsible for return shipping.
Assembly & Installation
Q: Are your desks difficult to assemble?
A: No! Our standing desks come with clear instructions and all necessary tools. Most customers complete assembly in 30-45 minutes.
Q: Do you offer assembly services?
A: Currently, we don't offer professional assembly services, but our products are designed for easy DIY setup. If you need assistance, our support team is here to help guide you through the process.
Payment & Pricing
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options through our Shopify checkout.
Q: Do you offer payment plans?
A: Yes! We offer flexible payment options through Shop Pay and Afterpay, allowing you to split your purchase into interest-free installments.
Q: Are your prices in Australian dollars?
A: Yes, all prices on our website are displayed in Australian dollars (AUD).
Product Care & Maintenance
Q: How do I clean my standing desk?
A: Use a soft, damp cloth with mild soap to clean the desktop surface. Avoid harsh chemicals or abrasive materials that could damage the finish.
Q: How often should I adjust my standing desk height?
A: We recommend alternating between sitting and standing every 30-60 minutes for optimal health benefits and comfort.
Contact & Support
Q: How can I contact customer support?
A: You can reach us via:
- Email: info@agkeydesk.com
- Phone: +61 466960425
- Hours: 9:00 AM - 5:00 PM AEST, Monday to Friday
Q: Do you have a physical showroom?
A: We currently operate online only, but we have warehouses in Melbourne and Sydney. Contact us if you'd like to arrange a product viewing.
Still have questions? Feel free to contact us anytime. Our team is here to help!